By now you’ll know we’re no strangers to press coverage, and this time it’s all about the feedback we’ve had from you, our customers.
You’ve spoken, we’ve listened, and we’ve shared your messages.
Below is the article as posted this week in the Daily Echo
As always, if we can be of service to you or your business, we’d be delighted to hear from you. We cater for individuals and also offer corporate account facilities for regular customers.
According to a new client survey by Romsey-based chauffeur company CLASS Executive Cars, they’ve found a growing preference for reliable and professional journeys, especially to airports like Heathrow and Gatwick.
Stephen Rogers, owner of CLASS Executive Cars, said: “Safety and security ranked highest among respondents, with a growing expectation around driver training and passenger reassurance.
“At CLASS, for example, our drivers are police-trained, which offers clients an added level of confidence.”
Punctuality was highlighted as the second most important factor, particularly for airport transfers where timing could be critical.
Clients valued real-time journey management, including flight tracking and schedule adjustments, as well as the reassurance of being met by a clearly identifiable driver.
Door-to-door service and flexibility were also highly rated, with passengers valuing the ability to make last-minute changes and receive responsive communication throughout their journey.